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FAQ’s

FAQs

1.      What is FaxBB?

Based in Canada, we provide a full scale service to a wide range of clients, from small self-employed people wishing to target local areas with a few thousand pages, to larger fax marketing campaigns sending hundreds of thousands to a wider area.

 

2.     How long does it take to have my account activated?

FaxBB service is activated about 2 hours after completing the online registration process.

 

3.     Should I pay to register?

No fee to register, however, since it’s prepaid, you will be given options to purchase credit and pick a package upon registration.

 

4.     Does FaxBB keeps record of my credit card details?

No. When the payment is made, the system will delete your credit card details right away.

 

5.     Is there a free trial?

FaxBB does not offer a free trial.

 

6.     How much does it cost? 

The service is as low as a $0.01 per page. The higher the package price, the higher the discount you will receive. Faxes are sent on a pay-as-you-go basis. You purchase credit and use this to send your faxes. There are no hidden fees, set up costs or monthly charges.

 

7.     How to send fax broadcasting?

To watch the user guide video please click the link, http://youtu.be/3gTZO5w0o7M

 

To read quick starter’s guide please click the link: http://faxbb.com/dload/How%20to%20use%20web%20portal.pdf

 

8.     What is the maximum number of contacts in a list?

No limit. You can send as many as you want.

 

9.     What is the maximum number of pages per fax?

No limit, but 1 to 2 pages is recommended.

 

10. What is the accepted total file format and file size of the fax document?

Pdf, tiff, and jpeg formats with 8.5 x 11 inch size file.

 

11.  What kind of report is available?

Real time report. Live monitoring is available.

 

12. How do I add credit to my account?

You may log on to the website to purchase credit.

 

13. Am I charged for unsuccessful faxes?

No, you will only pay for the delivered messages.

 

14. How do I know when my credit runs out? 

Since it’s live monitoring, you will be able to view the outstanding credit as you send faxes?.

 

15. What happens if the internet suddenly goes off and I’m in the middle of sending out fax?

The server will continue to process your fax broadcasting even if you have encountered connection issue.

 

16. Can I change contact details?

Yes, you have full control over your fax campaigns. Everything happens online, so you will be able to edit your fax lists at any time—add numbers, remove numbers, change names and so on.

 

16. How to buy credit?

Click ‘Buy Credit’ on top menu of faxbb.com (not from Portal Login), then select package and login to account to check out.

 

17. HIPAA Compliant Solution

FaxBB licenses the strongest and most recognized data encryption products on the market today, including SSL Certification and PGP, public and private key encryption algorithm. faxBB supports TLS/SSL encryption.